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Quality Manual
Purpose
a) To establish and maintain documented procedures to control, verification, storage and maintenance of customer supplied product provided for incorporation into the items manufactured by COMPANY. Furthermore, it is also ensured that the supplies conform to specification.
Scope
a) This element is applicable for Quality Assurance, Quality Control, Warehouse and the Regulatory for control at the subcontractor’s premises.
7.1 General
7.1.a All those items, which are purchased by the customer and handed over to COMPANY for incorporation in their ordered product, shall be classified as customer supplied.
( Custom clearance etc. excluded.)
7.2 Procedure
7.2.a Customer supplied products are subjected to same inspection procedure as are for the items purchased by COMPANY.
7.2.b All such items are stored in a separately de-marked area in the Central stores and are clearly identified as such.
7.2.c Non-conformities detected are immediately communicated to the concerned Dept. for onward communication to the buyer.
7.2.d Nonconforming item is segregated at the inspection stage. Discretion for disposition instruction and advise for re-ordering etc. of such items is with the Quality Control Manager in coordination with the customer.